Delivery Policy
At Just4Kids we're committed to making our delivery process as quick and pleasant as possible because we know how important it is that your goods arrive on time and in perfect condition.
Here's our delivery timing:
We offer Island Wide FREE DELIVERY for all orders .
Delivery time will be between 10 am to 5 pm on weekdays and 10 am to 2 pm on Saturdays. Please note that delivery services are not available on Sundays and other Public holidays.
Same Day Delivery within Colombo area and anywhere else outside Colombo - average 2-4 working days. Our E-Commerce team will be in touched with you to keep updated all necessary you need - so no surprises.
We are more than happy to answer any questions you have regarding our delivery policy, or listen to any suggestions you have, so please drop us an email/What App, call us or even connect with us on chat at anytime.
We are very proud of our delivery policy here's why:
-We use the most competitive regional and international courier delivery services and have our own local fleet to ensure your items arrive in the speediest and safest way possible.
-All delivery quotes refer to the price and weight of your whole order rather than the individual items you have purchased.
-All shipping and delivery fees include insurance.
Our returns policy
If you’d like to return an item, contact our friendly Customer Service Team on Phone Number or email help@just4kids.lk within 7 days of receiving your item.
It's important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it's original packaging, unopened, unused and sent back to us within 7 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.
We offer a secure courier collection service for all returns as well as complimentary returns so you do not have to worry about the shipping fees, it’s all completely FREE.
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card - please note that this can take up to five days to appear in your account.
If you paid using our COD (cash on delivery) service, then we will refund your Just4Kids account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed..
Please see below for a list of items we cannot accept returns on:
• Diapers
• Baby wipes
• Clothing and footwear items without the original packaging and tags
• Swimwear and Undergarments
• Customized products
• Products that have been assembled or installed
EXCHANGE
Only the product/s value is considered for exchange and customer has to bear the other charges when exchanging via courier service.
Return Item must be packed in their original package, all tags un-removed and return with original invoice.
Products that are not in good and sale able condition, we reserve the right to refuse the exchange
We are unable to release the exchanged product until the original product has been received with all above requirements. But we will make sure to keep your reservation for replacement.
PRODUCT COLORS, SIZES AND SPECIFICATIONS
All colours, sizes and measurements mentioned on our web site are approximate. But we try our best make it accurate.
Images of the products shown on this website are for illustrative purpose only. We have made every effort to display all product colors accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true color of the products delivered to you. Please be aware that colors may differ between manufactures.
Whilst every effort has been made to ensure that product specifications are on this website due to continual product development through research and design specifications may change without notice.
CHANGE OR CANCEL AN ORDER
If you wish to Change or Cancel an order, simply Call/SMS us on Phone Number or drop us an email help@just4kids.lk within 24 hours as we are dispatching your goods within this time and our team will guide you further.
NEED MORE CLARIFICATION?
Please feel free to contact our E-Commerce team on Phone Number or email us on help@just4kids.lk . We are happy to help you out..! Please note that above policies may change anytime by Just4Kids management without any prior notification.