-    We process your order only when we receive a valid purchase confirmation consist of following information

Full name of the buyer and NIC

Name of the person who receives the product and NIC

Correct contact information – Address where the order needs to deliver/Mobile or telephone

Order details including product ID & Size (When ordering via social media platforms)

Desired payment method

-    Whatsoever information providing by the buyer are treated as sensitive and confidential information and we are not share with external parties other than our official delivery partner, SIMPLEX (https://simplexdelivery.com/) such as buyers name address and telephone. Please let us know if the buyer wants to intermediate us to communicate with delivery partner.

-    Every order making through social media platforms will receive a confirmation prior to any payment to ensure the products availability

-    It is the buyer’s responsibility to provide correct delivery details, customer should bear all the additional expenses due to proving inaccurate information

-    Cash on Delivery are available island wide, buyers will pay upon the receipt of ordered product

-    Changes in orders should be informed within 12 hours of period using any of the contact along with order reference number

-    Every order will be given a unique tracking ID once the order is processed

-    Return or exchange of goods will acceptable for one or more than of below reasons,

•    Mismatch of ordered and received product

•    Damaged product

•    Significant late to arrive the product

Return products are accepting in the same condition which was received by the buyer, removal of tags, damaging the package will not be considered to grant a refund. Refund will usually be given within 3-5 business days once we receive the goods. We shall be keep contacting the buyer to find easiest and fastest way to resolve the problems.

-    We have fixed delivery charge for every customer. Free deliveries are available during promotions.